Rights & Responsibilities
The patient has the right to expect the following actions from his/her Physician and Endoscopy Center staff:
The patient has the right to respectful care given by competent personnel. The patient will always be called by his or her proper name unless directed otherwise by the patient.
The highest priority will be given to the patient’s personal needs and requests.
The patient has the right to quality care and services delivered pursuant to high professional standards that are continually reviewed and consistently maintained.
The patient has the right to medical services without discrimination based upon age, race, color, religion, sexual orientation, sex, national origin, handicap, disability or source of payment.
Any patient who does not speak English shall have access, where possible, to an interpreter.
The patient has the right to expect that the Center will be managed in a fashion that encourages efficiency and ensures the patient’s comfort and safety.
The patient has the right to expect emergency procedures to be readily available and implemented without unnecessary delay.
The patient has the right to privacy concerning his or her own medical care. Case discussion, consultation, examination and treatment are considered confidential and shall be discussed discreetly with the patient.
Having respect for the patient’s privacy will include these procedures: the patient will change into their gown in a restroom, Procedure Room or curtained admitting area. All questions regarding the patient’s medical condition and history will be confined to areas that ensure the most confidentiality, e.g. within the confines of the Procedure Room or at the patient’s bedside in the Recovery Room. The cubicle curtains are always drawn between patients in the Recovery and Admit areas, and completely around the patient if he/she chooses to redress at their Recovery Room bedside.
A patient has the right to have records pertaining to his/her medical care treated as confidential except as otherwise provided by law or third party contractual arrangements. No information will be disclosed to third parties without patient approval and/or notification.
Any information given to other offices or insurance companies is done with the patient’s knowledge and approval. The patient has the right to refuse the release of their medical records.
All Physicians and employees sign a statement of confidentiality that is kept in their credentialing file.
The patient has the right, upon request, to be given the name of his/her attending physician, the names of all other physicians directly participating in his/her care, and the names and functions of other health care personnel having direct contact with him/her.
The patient has the right to request information regarding their providers’ credentials.
The patient has the right to know what Center rules and regulations apply to his/her conduct as a patient.
The patient has the right to full information in layman’s terms, concerning diagnosis, treatment, and prognosis, including information about alternative treatment and possible complications (Consent, Discharge Instructions, Patient Education handouts). When it is not medically advisable to give the information to the patient, the information shall be given on his/her behalf to a responsible person. Except for emergencies, the practitioner shall obtain the necessary informed consent prior to the procedure.
The Center shall provide the patient, or designee of the patient, upon request, access to information contained in his/her medical records, unless the attending practitioner specifically restricts access for medical reasons.
If an emergency arises, and the patient is transferred to another facility, the responsible party shall be notified. The facility to which the patient is to be transferred shall be notified prior to the patient’s transfer.
The patient has the right to examine and receive a detailed explanation of his/her bill for services.
The patient has the right to expect that the Center will provide information for continuing health care requirements following discharge and the means for meeting them. The patient will be informed of his/her rights at the time of registration.
PARTICIPATION IN CARE
The patient has the right to actively participate in decisions about his/her care.
A patient may refuse to participate in a research project. A patient may refuse to continue in a program to which he/she has previously given informed consent.
A patient has the right to refuse drugs or procedures, to the extent permitted by statute, and a practitioner shall inform the patient of medical consequences of the patient’s refusal of drugs or procedures.
Patients may also change Physicians, at their own discretion.
Patients have the right to express grievances or offer suggestions to improve care. Their comments are solicited through the Patient Questionnaire, which is explained during the discharge process from the Center.
The patient has the responsibility to do the following:
Provide accurate information
The patient is asked to provide current information for the registration process and to be as clear as possible in giving their medical history prior to the procedure.
The patient is encouraged to ask any and all questions of the physician and staff in order that he/she may have a full knowledge of the procedure and aftercare.
The patient is responsible for following any directions given pre-procedure, (e.g. the colon prep) and any written instructions given at discharge.
Accept financial responsibility
The patient is responsible for the payment of services if they have no insurance coverage, and the insured patient is responsible for that portion of the bill deemed by the insurance company to be their co-pay, deductible or remaining responsibility.